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Computer Support

Our specialists provide technical assistance, support, and advice to customers and other users. This occupational group includes technical support specialists and help-desk technicians. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems by using automated diagnostic programs, and resolve recurring difficulties. Support specialists may work either within a company that uses computer systems or directly for a computer hardware or software vendor. Increasingly, these specialists work for help-desk or support services firms, for which they provide computer support to clients on a contract basis.



Service Agreements

Network Rescue let you select the service solution that best meets your unique business needs. The Maintenance Agreements deliver a complete product-and-service solution from a single source. With multiple coverage options and offers, it is designed to be both simple and flexible. Coverage options range from full coverage for a customer whose business is critical and must maintain optimum network uptime to options suitable for customers who prefer to self maintain with the added support of NSS expertise.


Network Monitoring Support

Network Rescue monitoring services keep you informed about your network's status, availability and performance of network applications - that means your entire network functions at top performance and is more profitable.

As well as maximizes network availability by monitoring all aspects of your Windows and Linux servers, workstations and devices (routers, etc). When a failure is detected, NSS's network monitoring services can alert you by email, pager or SMS, as well as taking corrective action by, for example, rebooting the machine, restarting the service or running a script.

 


Phone Support

We know your time is valuable and that is why we offer phone support to our customers. If there is a problem with your system that we can fix over the phone we will help you. We also provide cell numbers of our technicians for emergency situations when you need immediate assistance. If we are unable to solve your problem by phone a technician can be dispatched to your location at your earliest convenience. To try our service now just us a call now. (561) 998-3636
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